Shipping policy

At Acrylic Keychain, accessible through www.acrylickeychain.in (“Website”, “Site”, “we”, “us”, “our”, or “Acrylic Keychain”), we are committed to processing and delivering your orders as efficiently as possible.

Acrylic Keychain is a brand/subsidiary of OSMLY BUSINESSJI GIFTING PRIVATE LIMITED.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our Website.

1. Order Processing

Once an order is successfully placed and payment has been confirmed, we begin processing the order.

For customized products, the processing time may include:

  • Verification of order details

  • Review of customer-provided information

  • Artwork/design preparation, where applicable

  • Customer approval of artwork, where applicable

  • Printing

  • Laser cutting

  • Finishing

  • Quality checking

  • Packaging

  • Handover to the shipping partner

Customized products may require additional processing time compared with standard products.

2. Estimated Processing Time

The estimated production/processing time will depend on the product, quantity, customization requirements, and order volume.

As a general guideline:

Standard Orders: Approximately 2–5 business days for processing/production.

Bulk or Highly Customized Orders: Processing time may be longer and will be communicated to the customer where applicable.

The processing time does not include courier transit time.

If an order requires customer approval of artwork or additional information, the processing period may begin or continue after the required information/approval is received.

3. Shipping Time

After production and quality checking are completed, the order will be handed over to the applicable courier or logistics partner.

Typical delivery time after dispatch may be approximately:

  • Metro/major cities: 2–5 business days

  • Other locations: 3–7 business days

  • Remote or difficult-to-service locations: 5–10 business days or longer

These are estimated delivery times and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier network, weather, holidays, transportation conditions, and other circumstances.

4. Total Delivery Timeline

For customized products, the overall delivery timeline generally consists of:

Production/Processing Time + Courier Transit Time

For example, if a customized product requires 2–5 business days for production and 3–7 business days for courier delivery, the overall estimated timeline may be approximately 5–12 business days.

This is an estimate and actual delivery may vary.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Product type

  • Order quantity

  • Package size and weight

  • Shipping service selected

  • Promotional offers

  • Other applicable factors

Where free shipping is offered, the applicable conditions may be specified on the Website or during checkout.

6. Shipping Partners

We may use third-party courier and logistics companies to deliver orders.

Depending on the destination and availability, orders may be shipped through one or more logistics providers.

Once an order is handed over to the courier, the shipment may be subject to the courier's own operational procedures and delivery terms.

7. Tracking Information

Where tracking is available, we may provide a shipment tracking number or tracking link after the order has been dispatched.

Customers can use the tracking information to monitor the shipment.

Tracking information may take some time to become active after the courier receives the package.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify:

  • Recipient name

  • House/building number

  • Street/locality

  • Village/town/city

  • District

  • State

  • PIN code

  • Mobile number

Acrylic Keychain shall not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

9. Customer Unavailability

The courier may attempt delivery according to its delivery procedures.

If the recipient is unavailable, the courier may make additional delivery attempts or contact the recipient.

Customers should ensure that the recipient is available to receive the package and that the provided mobile number is reachable.

10. Failed Delivery

An order may be considered a failed delivery where the courier is unable to deliver the package because of circumstances including:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect or unreachable phone number

  • Recipient unavailable

  • Refusal to accept delivery

  • Multiple unsuccessful delivery attempts

  • Delivery restrictions at the destination

  • Other circumstances attributable to the customer

If a shipment is returned to us because of a failed delivery attributable to the customer, additional shipping charges may apply for re-dispatch.

For customized products, refund or cancellation eligibility may also be affected by such circumstances, subject to applicable law.

11. Delayed Delivery

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe.

However, delivery may be delayed due to circumstances outside our reasonable control, including:

  • Courier delays

  • Heavy shipment volumes

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Road closures

  • Strikes

  • Public holidays

  • Government restrictions

  • Remote-area delivery

  • Incorrect address information

  • Operational issues with shipping partners

  • Other unforeseen circumstances

A delivery delay does not automatically entitle the customer to a refund or cancellation where the delay is caused by circumstances beyond our reasonable control, subject to applicable law.

12. Damaged Package

Customers are encouraged to inspect the package when it is delivered.

If the package appears visibly damaged, customers should, where reasonably possible:

  1. Take photographs of the package before opening it.

  2. Record the condition of the packaging.

  3. Record an unboxing video.

  4. Take photographs/videos of the product after opening.

  5. Contact Acrylic Keychain as soon as possible.

This information may be required to investigate a shipping-related damage claim.

13. Product Damaged During Transit

If a product is damaged during transportation, please contact us promptly after delivery.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Photographs of the package

  • Photographs of the product

  • Unboxing video, if available

  • Description of the damage

After reviewing the claim, we may provide an appropriate resolution, which may include replacement, reproduction, refund, or another suitable remedy, subject to our Refund, Return & Cancellation Policy and applicable law.

14. Wrong Product or Missing Items

If you receive a product that is materially different from your confirmed order or if an item appears to be missing from your package, please contact us promptly.

We may request photographs, videos, order details, packaging information, or other information required to investigate the issue.

If the issue is confirmed to be attributable to us, an appropriate replacement, refund, or other resolution may be provided subject to applicable policy and law.

15. Customized Orders

Customized products require additional production and quality-control steps.

The delivery timeline may be affected by:

  • Customer artwork approval

  • Missing customization information

  • Incorrect information requiring clarification

  • Design modifications requested by the customer

  • Large or bulk quantities

  • Special production requirements

  • Material availability

Customers are encouraged to respond promptly to any request for information or artwork approval to avoid unnecessary delays.

16. Bulk Orders

Bulk orders may require additional production time.

For large quantities, customers may contact our team before placing the order to obtain an estimated production and delivery timeline.

The final timeline may depend on product specifications, quantity, customization requirements, artwork approval, material availability, and shipping destination.

17. Delivery to Remote Locations

Delivery to remote, rural, restricted, or difficult-to-service locations may require additional time.

In certain cases, the courier may deliver to a nearby serviceable location or apply additional delivery procedures.

Any additional charges, where applicable, may be communicated to the customer.

18. Address Changes After Ordering

If you need to change the delivery address after placing an order, please contact us as soon as possible.

Address changes may not be possible once:

  • The order has entered production;

  • The package has been packed;

  • The shipment has been dispatched; or

  • The courier has taken possession of the package.

If an address change is possible, additional charges may apply.

19. Delivery Confirmation

An order may be considered delivered when the shipping provider records the shipment as delivered to the provided address or recipient.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the shipment with the applicable courier partner.

20. Delivery Time Estimates

All delivery and processing timelines displayed on the Website or communicated by Acrylic Keychain are estimates unless specifically stated otherwise.

We do not guarantee delivery on a particular date unless an express delivery commitment has been specifically confirmed in writing by us.

Customers should consider estimated delivery timelines when placing orders for events, celebrations, business launches, gifting occasions, or other time-sensitive requirements.

21. Cash on Delivery

If Cash on Delivery (“COD”) is available for a particular product or location, the availability and applicable terms will be displayed during checkout.

COD may not be available for:

  • Certain locations;

  • Certain products;

  • Customized or high-value orders;

  • Bulk orders; or

  • Orders that do not meet applicable COD requirements.

We reserve the right to restrict COD availability where reasonably necessary.

22. International Shipping

Unless expressly stated otherwise on the Website, our standard shipping services are intended primarily for deliveries within India.

If international shipping becomes available, separate shipping charges, delivery timelines, customs duties, taxes, import requirements, and other applicable charges may apply.

The customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

23. Shipping and Refunds

Shipping charges may not always be refundable where an order is cancelled, returned, or undelivered, depending on the reason for cancellation/return and the applicable policy.

Where an order is cancelled or refunded because of an issue attributable to Acrylic Keychain, the applicable refund will be determined in accordance with our Refund, Return & Cancellation Policy and applicable law.

24. Unforeseen Circumstances

Acrylic Keychain shall not be responsible for shipping delays caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • War

  • Riots

  • Government restrictions

  • Strikes

  • Pandemics or public-health emergencies

  • Transportation disruptions

  • Courier service disruptions

  • Network or technology failures

  • Supply-chain disruptions

  • Other force majeure events

We will make reasonable efforts to assist customers in resolving delivery issues.

25. Contact Us

For questions regarding shipping, delivery, tracking, or an order-related delivery issue, please contact us:

Acrylic Keychain
A brand/subsidiary of OSMLY BUSINESSJI GIFTING PRIVATE LIMITED

Website: www.acrylickeychain.in

Email: acrylicbusinessji@gmail.com

Phone: +91-9891506004

Registered/Business Address:
#31, FGM College Road, Jawahar Nagar,
Mandi Adampur, Hisar, Haryana – 125052, India

When contacting us about a shipment, please provide your order number and registered contact details so that we can locate your order and assist you efficiently.

Last Updated: 17 September 2026