Refund, Return & Cancellation Policy

Effective Date: 17 September 2026

At Acrylic Keychain, available at www.acrylickeychain.in, we aim to provide high-quality customized acrylic keychains and other personalized products.

Acrylic Keychain is a brand/subsidiary of OSMLY BUSINESSJI GIFTING PRIVATE LIMITED.

Because many of our products are made specifically according to the customer's requirements, certain products may have different cancellation, return, replacement, and refund conditions.

By placing an order through our Website, you agree to the terms of this Refund, Return & Cancellation Policy.

1. Customized Products

Most of our products may be customized according to information or artwork supplied by the customer, including:

Names
Contact numbers
Business names
Logos
Photographs
QR codes
Website URLs
Social media links
Text
Artwork
Other personalization details

Customized products are manufactured specifically for the customer and generally cannot be returned or refunded merely because the customer has changed their mind, no longer requires the product, or entered incorrect customization information.

Customers are therefore advised to carefully verify all details before placing an order.

2. Order Cancellation

Before Production

If you request cancellation before your customized order has entered production, we may be able to cancel the order depending on its processing status.

If cancellation is approved, the eligible refund will be processed after deducting any applicable charges or costs already incurred, where permitted by applicable law.

After Production Has Started

Once a customized order has entered production, cancellation may generally not be possible because materials, printing, laser cutting, labor, packaging, and other production resources may already have been used or committed.

Accordingly, orders that have already entered production may not qualify for cancellation or refund solely due to a change of mind.

3. Incorrect Customer Information

Customers are responsible for checking the information submitted during the ordering process.

This includes:

Spelling
Names
Contact numbers
QR code information
Website URLs
Social media links
Logo
Photograph
Design
Quantity
Product size
Other customization details

If a product is manufactured correctly according to the information submitted or approved by the customer, we generally will not provide a refund or free replacement because the customer subsequently discovers that the information they provided was incorrect.

4. Design/Artwork Approval

Where Acrylic Keychain provides a design proof, preview, or artwork for customer approval, the customer should carefully verify all details before approving the design.

Once the customer approves the design, production may proceed based on the approved version.

Errors that were visible in the approved design and were not reported before production may not qualify for a refund or free replacement.

5. Damaged Products

If your product is damaged during delivery, please contact us as soon as possible after receiving the package.

To help us investigate the issue, you may be required to provide:

Order number
Photographs of the outer packaging
Photographs of the damaged product
Unboxing photographs or video, where available
A description of the damage
Other information reasonably required by us or the shipping provider

After reviewing the information, we may offer an appropriate resolution, which may include:

Replacement
Reproduction
Refund
Store credit
Another reasonable solution

The final resolution will depend on the nature and extent of the damage and applicable circumstances.

6. Defective or Incorrect Products

If you receive a product that:

Has a manufacturing defect;
Is materially damaged;
Has been incorrectly manufactured;
Is materially different from the confirmed order; or
Has another significant product-related issue attributable to us,

please contact us as soon as possible after delivery.

We may request photographs, videos, order details, and other information to verify the issue.

If the issue is confirmed to be attributable to Acrylic Keychain, we may, at our discretion and subject to applicable law, provide:

A replacement product;
A corrected/reproduced product;
A refund; or
Another appropriate resolution.

7. Minor Printing and Manufacturing Variations

Customized acrylic products are manufactured using printing, laser cutting, finishing, and other production processes.

Minor variations in:

Color
Print alignment
Cutting
Finishing
Texture
Size
Positioning
Appearance

may occur within reasonable manufacturing tolerances.

Minor variations that do not materially affect the functionality or intended use of the product may not qualify as defects or grounds for a refund.

8. QR Code Products

For products containing QR codes, customers are responsible for verifying the QR destination and information before placing or approving an order.

We are not responsible for issues caused by:

Incorrect information supplied by the customer;
Incorrect URL supplied by the customer;
Expired third-party links;
Deleted social media accounts;
Changes to third-party websites;
Third-party website downtime;
Changes to content hosted outside our control.

If Acrylic Keychain incorrectly generates or prints a QR code due to an error attributable to us, we will review the issue and may provide an appropriate replacement or other resolution.

9. Returns

Customized Products

Customized products generally cannot be returned simply because the customer does not like the design, changes their mind, enters incorrect information, or no longer wants the product.

Non-Customized Products

If we offer non-customized products, their return eligibility may depend on the individual product, condition, and applicable return terms displayed at the time of purchase.

Returned products, where eligible, may need to be:

Unused
In original condition
Properly packaged
Accompanied by the relevant order details

Products damaged, altered, used, or modified by the customer may not be eligible for return unless required by applicable law.

10. Return Shipping

Where a return or replacement is approved because the product was defective, damaged, or incorrectly supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is permitted for another reason attributable to the customer, the customer may be responsible for applicable return shipping costs.

11. Refund Eligibility

A refund may be considered in circumstances including:

An eligible order is cancelled before production.
We are unable to fulfill an accepted order.
A confirmed manufacturing defect cannot reasonably be corrected.
A product is materially different from the confirmed order.
A product is damaged during delivery and an appropriate replacement is not possible.
Another refund is required under applicable law.

Refund eligibility is determined based on the circumstances of the order and applicable law.

12. Situations Generally Not Eligible for Refund

Unless required by applicable law, refunds generally will not be provided for:

Change of mind after production has started.
Incorrect customization details supplied by the customer.
Incorrect spelling or contact information supplied by the customer.
Incorrect QR code information supplied by the customer.
Incorrect URL supplied by the customer.
Customer-approved artwork containing an error.
Customer-provided low-quality images or logos.
Customer refusal to accept delivery.
Incorrect or incomplete delivery address provided by the customer.
Failure to receive the shipment due to customer unavailability.
Minor variations arising from normal manufacturing processes.
Issues caused by third-party websites or services linked through a QR code.

13. Failed or Returned Deliveries

If an order is returned to us because of:

Incorrect address;
Incomplete address;
Incorrect phone number;
Recipient unavailable;
Refusal to accept the package;
Repeated delivery failure; or
Other reasons attributable to the customer,

additional shipping or re-delivery charges may apply.

For customized products, a refund may not be available where the failed delivery results from circumstances attributable to the customer, subject to applicable law.

14. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or process communicated to the customer.

The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.

Acrylic Keychain is not responsible for delays caused solely by banks, payment gateways, card networks, UPI providers, or other financial institutions.

15. Refund to Original Payment Method

Where technically and operationally possible, approved refunds will generally be processed to the original payment method used for the transaction.

Additional verification may be required before processing certain refunds to prevent fraud or unauthorized refund requests.

16. Partial Refunds

In appropriate circumstances, a partial refund may be offered where:

Only part of an order is affected;
A portion of the order is defective;
The customer and Acrylic Keychain agree to an appropriate partial resolution; or
Applicable law requires such a remedy.

17. Order Issues and Customer Complaints

If you believe that there is an issue with your order, please contact us promptly with:

Order number
Customer name
Registered mobile number/email
Description of the issue
Relevant photographs or videos
Any other information requested by our support team

Providing clear photographs or an unboxing video can help us investigate product damage or manufacturing issues more efficiently.

18. Fraudulent or Abusive Refund Requests

We reserve the right to investigate refund, replacement, and return requests.

We may decline or take appropriate action against requests that appear to involve:

Fraudulent claims;
False information;
Repeated misuse of the return/refund process;
Manipulated photographs or videos;
Unauthorized chargebacks;
Abuse of promotional offers; or
Other fraudulent or abusive activity.

This does not limit any rights available to customers under applicable law.

19. Chargebacks and Payment Disputes

If you believe there is an issue with a payment or order, we encourage you to contact Acrylic Keychain first so that we can investigate and attempt to resolve the issue.

Nothing in this section is intended to restrict any rights or remedies available to you under applicable law.

20. Promotional Products and Free Items

If an order includes a promotional product, free item, discount, coupon, or other promotional benefit, the refund or cancellation of the main order may affect eligibility for that promotional benefit.

Any applicable promotional terms communicated at the time of purchase will apply.

21. Policy Changes

We may update or modify this Refund, Return & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised Effective Date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

22. Contact Us

For refund, return, replacement, or cancellation requests, please contact us at:

Acrylic Keychain
A brand/subsidiary of OSMLY BUSINESSJI GIFTING PRIVATE LIMITED

Website: www.acrylickeychain.in

Email: [Add your official customer support email]

Phone: [Add your official contact number]

Registered/Business Address: [Add your registered business address]

When contacting us about an order, please include your order number so that we can locate and review the transaction.

Last Updated: 17 September 2026